Though we try to make the process as straightforward as possible, we know the concept of custom can sometimes be confusing, so here we've tried to anticipate the majority of questions that you might have.
How does the order process work?
You will input your fit information and answer some questions about your body shape. No measurements are required. We simply ask you questions about sizes you typically purchase. Upon completion and payment of your order, we'll commence production and ship your custom garment directly to you in approximately 4-6 weeks.
What is a re-order?
When you order a garment at Red Paisleys, we create and store a unique pattern just for you, making it quick and easy to place additional orders which we call re-orders. All you have to do is give us your details and we will pick a design size from your prior orders. You can select to re-order the exact same item or change the fabric and style options to make each garment unique. You can also request to make fit adjustments to improve the fit of a garment you have previously received.
Some of the fit questions seem odd. Why are you asking them?
We ask you for information about body shape and sizes you typically purchase. These answers help us to determine your general body type which allows us to custom fit the garment specifically for you.
What if my clothing arrives and it doesn't fit?
Fit is a very personal thing and while we get it right most of the time, we want you to be absolutely happy. If you are local in Dallas or Houston Area, we will be happy to provide some names of our preferred alteration shops where you can get help with any fit and style adjustments you require.
What types of payment do you accept?
We accept the following credit cards - Visa, Mastercard, and Discover.
SHIPPING AND RETURNS
What is your ship time?
Your order will ship approximately 4-6 weeks after it is processed. We always strive to exceed this estimate and often do, but we occasionally require a longer lead time to ensure your garment meets our strict quality standards. Some specific style could take longer.
Where do you ship?
To the shipping address you specify on your order.
How will my order ship?
We ship all of our domestic orders with UPS Ground. Canadian orders will be transferred from UPS to Canada Post at our international distribution center. All other international orders will be transferred from UPS to USPS at our international distribution center. We cannot ship to US Post Office addresses.
How can I track my order?
Once your garment has been shipped, we will send you an email with your tracking number. Unfortunately, international tracking numbers are not available once orders transfer from UPS to Canada Post or USPS at our international distribution center.
What is your return policy?
Due to the nature of the our products, designs & fabric we do not offer any refunds or exchanges.
Can I change or cancel my order?
Unfortunately, once your order has started production, it is not possible to change it. Please contact us and where possible we will try to accommodate changes if your order has not already been sent to manufacturing.
What if I am under 18?
You must be 18 years of age or older to make a purchase from our website. If you are under 18 and would like to purchase an Red Paisleys garment, please ask your parent or guardian to place an order for you using their account.
If I agree to receive emails what should I expect?
From time to time, we will let you know of new products and options available at Red Paisleys as well as notify you of any special promotions. If you opt to receive any of Red Paisley's optional promotional materials, you will be able to unsubscribe from these materials through your account profile or through the emails we send you.
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